Customer Service Representative
Jackson Comfort Services Jackson Comfort Services Northfield, OH Northfield, OH Full-time Full-time $35,000 - $50,000 a year $35,000 - $50,000 a year Position:
Customer Service Representative Customer Service Representative Jackson Comfort Services, is one of the largest and fastest growing heating, cooling, and plumbing companies, located in Northfield, OH.
Basic Function:
To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.
Daily Duties:
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Skill Requirements:
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Deliver Wow Service Honesty and Integrity Empathy Resourceful Attention to Detail Happiness Committed to Growth and Learning Working Environment:
Standard office Temperature controlled Sitting/standing desk Job Type:
Full-time Salary:
$30,000 to $50,000 annually
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Northfield, OH:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
1 year (Required) Work Location:
In person Job Type:
Full-time Pay:
$35,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Northfield, OH 44067:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Customer Service Representative Jackson Comfort Services, is one of the largest and fastest growing heating, cooling, and plumbing companies, located in Northfield, OH.
Basic Function:
To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.
Daily Duties:
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Skill Requirements:
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Deliver Wow Service Honesty and Integrity Empathy Resourceful Attention to Detail Happiness Committed to Growth and Learning Working Environment:
Standard office Temperature controlled Sitting/standing desk Job Type:
Full-time Salary:
$30,000 to $50,000 annually
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Northfield, OH:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
1 year (Required) Work Location:
In person Job Type:
Full-time Pay:
$35,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Northfield, OH 44067:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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